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May 2006

AcumenIT Enhances Service Offering

AcumenIT has invested in a ground-breaking new service which will revolutionise the support of critical IT systems.

The "daily pro active server alert" creates round-the-clock alerts in response to any perceived IT problem. As part of the service, clients automatically have their backups, email and anti-virus systems checked daily, and their windows services, TCP/IP ports and network connections monitored every few minutes. The daily pro-active server alert also checks for hacker attacks, from both internal or external sources.

Graeme Carstairs, technical manager at AcumenIT said: "In this day and age, even the smallest business is IT reliant and as such requires constant monitoring of all critical systems. AcumenIT's philosophy is one of pro-active system support. We use our state of the art automated software systems to report problems before they occur, rather than just respond to problems after the event, resulting in less business disruption."

The daily pro active server alert service is proving popular with clients as Graeme explained: "The benefits of the service are considerable. Client down time is significantly reduced as we can diagnose and fix problems quicker, and we can spot small issues before they manifest as major problems. Our 24/7 systems monitoring and our daily report to clients provides confidence and peace of mind. This type of service is proving to be something of a revolution in the IT marketplace. The daily pro active server alert is the best in its class and it is not surprising that many of our clients are signing up to this service."

Aberdeen based business process management company, Business Port, is a recent subscriber to the service. Project manager, Richard Elrick, said: "Following the recent introduction of the monitoring software by AcumenIT, we have found it to be invaluable. It has brought to our attention a number of issues which could have become problematic to the business some time in the future. AcumenIT worked closely with us to identify a solution before rectifying the issues in a timely manner. We experienced no downtime and the business was not affected in any way."

 
Companies in the Acumen Group include Acumen Accountants and Advisors Limited, Acumen Financial Planning Limited and Acumen IT Consultancy Limited. Acumen Financial Planning Limited are authorised and regulated by the Financial Services Authority. Acumen Accountants and Advisors Limited are registered to carry out audit work and are regulated for a range of investment business activities by the Association of Chartered Certified Accountants but are not authorised and regulated by the Financial Services Authority. Acumen Financial Planning Limited, Registered in Scotland number 215343, VAT Number 894 6221 94. Acumen Accountants and Advisors Limited, Registered in Scotland number 153885, VAT Number 894 6221 94. Acumen IT Consultancy Limited, Registered in Scotland number 284749, VAT Number 859 474862. Acumen Holdings (Aberdeen) Limited, Registered in Scotland number 215503, VAT Number 894 6221 94. Registered office, Commercial House, 2 Rubislaw Terrace, Aberdeen, AB10 1XE.